Parkdean Resorts complaint: Disgrace

We have been going here for 4 years running and we booked for next year before going this year. Wish we hadn’t now!!! Firstly we waited until after 4PM like told too to enter the lodge and after half an hour of waiting no one had arrived to check it. Well no one arrived the time we were there. The cleanliness of the lodge was disgusting in every room. The windows were covered in muck, cobwebs, dust and god knows what. We had to clean it ourselves before allowing the children to touch anything especially due to covid. I have no idea how the cleaners still have there jobs especially if there work as to be checked afterwards.
The wardrobe door was hanging off in 1 of the children’s bedrooms and 1 of the draws where broken. The shower was ridiculous it wet the whole bathroom through. You could only run 1 tap at a time, even when 1 one running it was trickling out.
There were dirty socks underneath the radiator in the living area. 1 of the kids beds had to be pushed back together all the wooden plugs where coming out.
Moving onto the entertainment, there hardly was any!!!

As for the food they serve on site, they never hardly had anything in off the menu and if things where missing off your meal they still charged full.price.

We have enjoyed our holidays at whiteacres but last year the cleanliness was disgraceful specially with covid 19 but this year they have really let them selves down.