Parkdean Resorts complaint: Disgraceful Touring Caravan park

I am writing with great disappointment about our recent stay to Nairn parkdean site. On arrival the site looked beautiful and we were really excited. When then tried to stop outside the reception with our carvan which was extremely difficult as it was busy and there was no where to pull over and we ended up causing a traffic jam. Then as I went into the reception. We were handed our documents and left to find our own way to the touring pitches. No traffic marshalls as described in our email.As we set off we passed the beautiful children’s park and the static caravans and then as soon as we turned down to the touring park of the site we were absolutely gutted so much so I could of cried. We felt like we were the poor and that it was the poor and versus the rich end. We had asked for a pitch next to the park and I was mortified to see what they though was a park. It was dirty, unkept with only a slide which was surrounded by dead grass and holes where the children kept tripping over. The grass all around it was dead and holes, a sand tray which was dirty I was absolutely disgusted. And a small climbing frame. Then we discovered that the car parking spaces next to us was a public car park for the beach which caused constant traffic which was dangerous for the children playing, we were not the only family to mention this.

I then went to have a shower and not my amazement it was old electric shower which turned burning hot that I burnt myself then instantly cold that you couldn’t stand under it I tries everything to fix it and it made no difference I was unable to shower and I ended up having to shower in our caravan for the duration of the trip. The toilets were run down and not clean.

We then couldn’t believe that there was only one laundrette which surprise surprise was located in the static area which was a 10 minute walk away. An expensive £6 For a 30 minute wash was unbelievable especially when the washing machine was dirty all around the door and then only one working tumble dryer. We were only even able to use the entertainment once which was for the wizard club which we were surprised we had to pay extra for. There was not enough spaces left for the explorers club even though we tried to book it 2 weeks in advance. We couldn’t use the pool as it was also fully booked again we tries to book this 2 weeks in advance. The evening entertainment was a nightmare with it being first come first served as having to stand outside before 5pm to get in then expect to stay indoors foe the evening entertainment with 2 young children one if which suffers from adhd and autism was just not possible so we ended up having to stay in our van.

2 days befoee our stay in parkdean nairn we stayed at Blairdummond cqrvan park which was beautiful with an amazing children’s play park, digital mains powers showers amazingly clean toilet facilities and cheap laundrette for a fraction of the price we paid for Nairn and then after we stayed at Morvich carvan site which again was so clean and stunning, well maintained, mains power showers, extremely clean toilet facilities again for a fraction of the price. I have photos of the state of the children’s play park.