Parkdean Resorts complaint: Cancellation of my holiday without any notice given until I turned up at park to check in

I booked a lovely caravan for my son and myself with dogs for a week had a lovely conversation about my work etc reason I was booking etc explaining I worked on the island but was inbetween rentals so my son was coming for a holiday to be with the dogs have a holiday and I wasn’t returning to work until end of week so we would spend time together All was fine booked on Friday 24th but as I was still on the mainland said I wouldn’t arrive until Saturday when I originally wanted to book from but was told it was a frid to frid booking so was happy to lose the one day .

I had a call from the head office leaving a message for me to ring back saying phone kept going to answer phone so I rang back several times and got through to be put on hold for ages eventually getting through to be put on hold then to be told that Karen would ring back !! There was some issue with her getting through to me so I kept ringing and I got through ok to her but they would always come back to me with the message she would ring back !!
I had no left messages from Karen stating my reservation had been cancelled my payment had left my bank
Also had no email which In my opinion could of been done

Arrived at thorness from the mainland to check in on Saturday 25th to be told it had been cancelled !!
I had no idea so was stuck on the island with my son and dogs with no accomadation
Thorness park had nothing else to give me ! All they could do was offer me a chalet at nodes point the other side of the island not where I wanted to be and not in a chalet but had no choice .
There has been no compensation offered for inconvenience , given a down grade in a chalet compared to the caravan I booked and different park !
We are here now and it’s not enjoyable