ParcelCompare complaint: Lost Item, still no refund

I have purchased Parcelcompare services on the 18/03/2024 for collection off my item to be sent from UK Willenhall to Guinea-Bissau by the 16/04/2024 and on the 17/04/2024 as my item have not been delivered then I get in contact with Parcelcompare asking where is my item as its late for delivery, I was told that to contact Portuguese local post office delivery as my item is with them and I have then informed parcelcompare that my item is going to Guinea-Bissau why should, I contact Portuguese local post office? I then received another email saying they will investigate this and revert back and I have been contacting them since and nothing got resolved and today is 20/05/2024 and still I have not received my item or a refund for delivery and as I have paid for protection of my item then, the full balance of my item. My tracking number is LTN294684912N1