Origin Energy complaint?

Do you have a dispute or a bad customer experience with Origin Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Origin Energy customer service number in Australia is 13 24 61. Origin also lets you manage your account through its website and the Origin app, and its complaints page, linked in the contact details at the top of this page, explains how to raise a complaint. Have your account number, the supply address and the bill in question ready, and ask for a reference number for every call. A power outage or a fault on the lines goes to your local electricity distributor, whose number is printed on your bill.

Billing dispute or a charge you do not recognise? Raise it here too, and we push it out to Origin Energy by email, social media and printed letters.

To escalate a complaint with Origin Energy, ask for it to be logged formally as a complaint, note the complaint reference, and ask for it to be reviewed by a senior or specialist complaints team if the first answer does not settle it. Put the escalation in writing as well: the account number, what went wrong, the dates and references of earlier contacts, and the outcome you want, such as a corrected bill, a refund or a payment plan. Household energy contracts are with Origin Energy Retail Limited, so name that company in a formal letter; the head office of the group is in Barangaroo, Sydney.

Dispute with Origin Energy that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To get a refund from Origin Energy, first work out which kind of refund it is. An overcharge, such as a bill based on the wrong reading or the wrong rates, is put right by asking Origin to review the bill and reissue it. A credit balance, for example on a final bill after you move or switch, can be paid back by asking Origin to refund it to your bank account. Make the request in writing where you can, give the account number and the amount, and ask for a reference number.

Keep the bill that shows the credit or the disputed charge, the final bill after a move, and your bank statement, so you can check when the money arrives.

Yes. The Energy and Water Ombudsman NSW (EWON) covers complaints about energy retailers such as Origin Energy from customers in New South Wales, Australia. EWON generally expects Origin Energy to have had the chance to put things right first, so keep a record of every call, message and reference number.

Bill or disconnection in dispute? We help you write the complaint in minutes, with every reading, amount and reference in one place.

Be careful. After its July 2026 data breach, Origin warned of a heightened risk of scam calls, emails and texts referring to your Origin account, and it has seen scam websites with addresses one letter off its own. Origin says the only safe ways to pay online are My Account or the Origin app.

Nothing has been reported about Origin Energy here yet. Our research shows what typically goes wrong at large Australian energy retailers: bills that rise after an estimated read or a price change, solar feed-in credits missing from a bill, payment plans that are not recorded properly, closing bills and debts that follow a customer after a move, and internet or bundle charges that are hard to untangle.

Found one of those on your own Origin Energy account? Be the first to report it, and your case opens the record the next Origin Energy customer with the same bill can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Origin Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Origin Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.