Momentum Energy complaint?

Do you have a dispute or a bad customer experience with Momentum Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Momentum Energy customer service number is 1300 662 778, and the customer service team also takes email at info@momentum.com.au. Have your account number, the supply address and the bill in question ready, and ask for a reference number for every call. A power outage or a fault on the lines is handled by your local electricity distributor, whose faults number is printed on your bill.

Charge on your bill you do not recognise? Raise it here too, and we push it out to Momentum Energy by email, social media and printed letters.

A Momentum Energy bill that is higher than expected usually comes down to one of a few causes: an estimated meter read instead of an actual one, a rate change after a plan benefit ended, a longer billing period, heavier heating or cooling use, or solar feed-in credits that did not appear. Check whether the reading is marked as an estimate, compare the usage rates and daily supply charge with your plan details, and photograph your meter with the date showing.

If the reading or the rates look wrong, ask Momentum Energy in writing to review the bill and confirm which reading it used, and keep the reference for that request. Paying the part you agree with by the due date keeps the dispute on the amount you are actually challenging.

Yes, in most cases. Like every Australian energy retailer, Momentum Energy has to offer help to residential customers who are struggling to pay, such as a payment plan, extra time to pay or a hardship program. Ask before the due date where you can, say what you can realistically pay and how often, and ask for the arrangement to be confirmed in writing.

Keep that confirmation, note every payment you make under the plan, and check each later bill to see that the payments were recorded. A reminder or disconnection notice that arrives while a plan is in place belongs with your records: raise it with Momentum Energy straight away, quoting the arrangement.

Yes. The Energy and Water Ombudsman Victoria (EWOV) covers Victorian customers of Momentum Energy in Australia, for problems such as billing, payment difficulty, disconnection, transfers and customer service. EWOV generally expects Momentum Energy to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disconnection notice or a disputed bill? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about Momentum Energy here yet. Our research shows what typically goes wrong at Australian electricity and gas retailers: estimated reads that push a bill up, rates that change when a plan benefit ends, solar feed-in credits missing from a bill, payment arrangements that are not recorded properly, and closing bills or debts that follow customers after a move or a switch.

Spot one of those on your own Momentum Energy bill? Be the first to report it: your case starts the record for the next Momentum Energy customer with the same billing problem.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Momentum Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Momentum Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.