AGL complaint?

Do you have a dispute or a bad customer experience with AGL? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The AGL customer service number is 13 12 45, and the same line takes complaints about electricity, gas, internet and mobile. AGL also publishes a complaints email address, shown in the contact block at the top of this page, and a complaints page on its website. Have your account number ready, plus the NMI or MIRN from your bill if the problem is about energy.

Start your complaint here at the same time, and we push it out to AGL by email, social media and printed letters.

An AGL bill usually jumps for one of a few reasons: an estimated meter read followed by a catch-up actual read, a longer billing period than usual, heating or cooling in a cold or hot season, a price change on your plan, a discount or benefit period that has ended, or solar feed-in credits missing from the bill. Check the read type and the number of days on the bill, compare the average daily usage with the same period last year, and read your meter yourself with a dated photo.

Where the numbers do not add up, ask AGL in writing to check the reads and correct the bill, and ask about a payment extension or plan while it is reviewed. Set the dispute out through our complaint process: we help you write it in minutes, drawing on thousands of complaint letters that actually worked.

To escalate a complaint with AGL, ask for it to be logged as a formal complaint and write down the complaint reference number, the date and the name of the person you spoke with. AGL takes complaints by phone, through its complaints email address and through the complaints page on its website, so put the key points in writing even if you started on the phone.

If the first answer does not settle it, reply quoting the reference, say that you want the complaint escalated, and ask who is now handling it and when you can expect a decision. AGL's corporate offices are in Sydney and Melbourne, and the head office address is in the contact block above; if you write there, quote the complaint reference so the letter can be matched to your account.

Yes. The Energy and Water Ombudsman NSW (EWON) covers complaints from customers in New South Wales, Australia, about electricity and gas providers that are its members, and AGL is on its list of members. EWON generally expects AGL to have had the chance to put things right first, so keep a record of every contact with AGL, including dates and reference numbers.

Start your complaint here alongside it: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Nothing has been reported about AGL here yet. Our research shows what typically goes wrong at large energy and telecom retailers like AGL: bills that jump after an estimated meter read, price changes customers did not notice, solar feed-in credits missing from the bill, direct debits taken at the wrong amount, moving-house transfers that leave the old account billing, and nbn services that are slow to connect or keep dropping.

Recognise the estimated read or the missing solar credit from your own bill? Be the first to report it: your case opens the record for the next AGL household hit with the same bill.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of AGL through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with AGL can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.