Opodo complaint: Refusing to refund when airline cancelled flight
Filed 23 Nov 2022 by Stephanie
I booked a return flight for two from Belfast to Cardiff for £468 in May 2022. Opodo site said I had to check in via airline site where I discovered the flight no longer existed. The airline said as I had booked through Opodo, they were responsible for the refund, I informed Opodo in June and asked for a refund, Opodo said I had to wait for airline refund (3 months). Kept chasing them about it. Yesterday received an email saying the airline policy meant I do not qualify for a refund. Which is pure fraud.
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