Opodo complaint: cancellation reimbursment
Filed 31 Dec 2021 by nikhil
i booked a flight to dubai using the opodo service, due to the corona virus outbreak the flight was cancelled 2nd march 2020. i was contacted by them to issue either a refund or rebooking voucher, me being optimistic i opted for a voucher so i can rebook for later date. to this day i have received nothing to allow me to do so. the app they have shows that the issue was resolved, how do you resolve something without actually issuing the resolution in the first place? i am now currently £302.87 out of pocket and no way of filing a complaint properly. calling the customer service resulted in numerous calls due to being placed on hold for over 3 hours at a time and also being cut off a number or times.
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