OfferUp Complaint Sentiment: Neutral

Our sentiment meter has detected that OfferUp complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with OfferUp, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 16, 2024

OfferUp complaint process

Do you have a dispute or had a bad customer experience with OfferUp? Submit your OfferUp complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of OfferUp.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional OfferUp complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about OfferUp?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

OfferUp complaints chart

We have received 4 complaints about OfferUp over the last 12 months. The graph below shows a monthly breakdown.

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OfferUp complaint statistics

Curious about OfferUp's track record in addressing complaints within the Others category? Dive into the all-time complaints data right here!

12
Total complaints
12
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 12 ratings

OfferUp reviews: (12)

Authentic experiences shared by our community for your benefit.

OfferUp CSRs and policies seem to be unnecessarily hostile

Complaint from Ido N Wanna on 12 November 2023 about OfferUp.

This company and their CSRs now seem to be deliberately unhelpful answering questions. And now it appears I'm personally being punished for my insolence by suddenly requiring that I provide more personal information in order to continue using the account... Read more

Comments: 0
Rating:

Forced to provide id

Complaint from Azazel on 27 October 2023 about OfferUp.

OfferUp forcing me to give them my Id and Photos . Its illegal . They dont have rights to do it . They are not gov or financing agency . Thye blocking account and blackmail people to send them ID . Read more

Comments: 0
Rating:

Treated like I was trash

Complaint from Mahammer on 12 October 2023 about OfferUp.

I was treated as if I were a second-class citizen and ignorant at the same time it took them a full three days to finally respond to my complaint that I filed with them and even then they only half... Read more

Comments: 0
Rating:

NO REFUND

Complaint from Lolalola on 07 July 2023 about OfferUp.

I ordered a pair of vases and a bowl, both Capodimonte and two different transactions, one for the pair of aces in the other for the bowl with the lid. These items arrived, they were all broken. I immediately requested... Read more

Comments: 0
Rating:

Direct deposit

Complaint from Romo sales on 14 February 2023 about OfferUp.

It’s been over a year that my money has been pending deposit with no resolution. Hard or impossible to get a hold of anyone at OfferUp to assist . Read more

Comments: 0
Rating:

I was scammed

Complaint from Lisa cardenas on 12 February 2023 about OfferUp.

I bought a watercolor palette and soon after I see the sold sign later the next day the person tells me that the item was stolen from her car. She said she would refund my money. Afterwards I am trying... Read more

Comments: 0
Rating:

Removal of a prohibited item

Complaint from mchldnzngr on 29 December 2022 about OfferUp.

I put a multi chamber water pipe on offerup. I looked up smoking pipes before I did it and there are a few on the app that have been on for over 2 months. The jerks at offerup said I... Read more

Comments: 0
Rating:

Bought a Broken Fridge

Complaint from musik8d3@gmail.com on 07 December 2022 about OfferUp.

i purchased a fridge from someone on offer up. Once we got it home it worked for 2 days then shut down, i tried to contact Offerup but they were no help at all. Read more

Comments: 0
Rating:

Item damaged in shipping

Complaint from Jbrown on 05 November 2022 about OfferUp.

I was long my denon heos amp to a buyer in Florida. I shipped item and buyer notified me item was damaged during shipping. Item was in full working order. Now he want refund and all I get back is... Read more

Comments: 1
Rating:

Disabled acct

Complaint from Gail Thaler on 01 October 2022 about OfferUp.

Offer up disabled my account due to “violations of community guidelines” I have no idea how I violated anything. I need my account reinstated Read more

Comments: 0
Rating:

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