OfferUp complaint: Item damaged in shipping

Name: Item damaged in shipping
Item: OfferUp
Rating: 1
Author: Justin

Open 5 Nov 2022 223 views Others

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Filed 5 Nov 2022 by Justin

I was long my denon heos amp to a buyer in Florida. I shipped item and buyer notified me item was damaged during shipping. Item was in full working order. Now he want refund and all I get back is a damaged item

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Case details

Status: Open
Company: OfferUp
Filed: 5 Nov 2022
Rating: 1/5
Desired resolution: I should be given reimbursement or my damaged item or a replacement for it. They made the label and should have insurance at usps. But they forced me to ship through them. So insurance is there responsibility they say that we are given the same protection as buyers
Problem: Item damaged in shipping, buyer refunded
About: audio amplifier

Progress

Filed
Company notified
Company replied
Resolved

5 Nov 2022 Complaint filed and published
5 Nov 2022 Message from Bizzy: we notified OfferUp about this complaint.

See all 12 OfferUp complaints

Discussion

1 comment

Alana Arnall 18 Mar 2023

I'm currently going through a similiar issue.I am the buyer though not the seller THEY COVERED THE SELLER?! You bet they are making the claim and collecting through each and every shipping site when these things happen! I WANT TO BEGIN A CLASS ACTION LAWSUIT!! LOOKING FOR THE RIGHT LEGAL REP AND EVERY OFFER UP VICTIM, CONSIDERING POSTING TO YOUTUBE FOR VICTIMS...

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