Nova Energy complaint?

Do you have a dispute or a bad customer experience with Nova Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Nova Energy customer care can be reached on 0800 668 236 or by email at info@novaenergy.co.nz, and accounts can also be managed in the Nova Hub app. Have your account number, the property address and, for power or gas, the ICP number from your bill ready.

Bill, switch or outage to raise? Start your complaint here and we push it out to Nova Energy by email, social media and printed letters.

A high Nova Energy bill usually comes down to an estimated reading instead of an actual one, a price change on your plan, a longer billing period or higher use over winter. Check whether the bill says estimated or actual, compare the reading with a dated photo of your meter, and compare the rates with your plan confirmation. If the reading is wrong, send Nova Energy the photo and ask for the bill to be corrected in writing.

Charged for power you did not use? Our trained AI opens a case for you and keeps coaching: what to reply, when to push and how to escalate.

To switch power or gas away from Nova Energy, sign up with the new retailer, which arranges the switch; to close an account because you are moving out, tell Nova Energy the moving date and take a final meter reading with a dated photo. Check your plan for a fixed term and an early termination fee first, and ask for the final bill and any credit owing to be confirmed in writing. In a Multisaver combo, ask Nova Energy what happens to the other services when one of them leaves.

Yes: Utilities Disputes handles complaints about electricity and gas providers in New Zealand that belong to its Energy Complaints Scheme, and Nova Energy is a member for its power and gas. It generally expects Nova Energy to have had the chance to put things right first, so keep a record of every contact with the company.

Set it out through our complaint process: we help you write the complaint in minutes, with the readings and charges in the right order.

Be careful. Callers posing as Nova have demanded payment for supposed debts and threatened to cut the power, sometimes to people who are not even Nova customers. Nova says it gives several days' written notice before disconnecting anyone, so a call demanding payment on the spot is a warning sign.

Nothing has been reported about Nova Energy here yet. Our research shows what typically goes wrong at power, gas and broadband retailers: bills based on estimated readings, price rises on plans, final bills and credit refunds after moving house or switching, broadband outages and slow speeds, direct debit errors, and disconnection notices over amounts the customer disputes.

Final bill or credit refund after a move not adding up? Be the first to report it: your case opens the record for the next household that moves away from Nova Energy.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Nova Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Nova Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.