Contact Energy complaint?

Do you have a dispute or a bad customer experience with Contact Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Contact Energy customer service number for electricity and gas customers in New Zealand is 0800 224 424, and the team also takes email at help@contactenergy.co.nz. Broadband and Contact Mobile customers have their own phone lines, listed on the Contact Energy contact page, and Messenger, WhatsApp and the Contact Energy app work for questions that are not urgent. For a power cut, call your local lines company rather than Contact Energy. Have your account number and the bill in question ready, and note a reference for every call.

Charge on your power bill you do not recognise? Raise it here as well, and we push it out to Contact Energy by email, social media and printed letters.

To escalate a complaint with Contact Energy, say clearly in your first call or email that you are making a complaint, and ask for it to go to the Customer Resolutions Team, which handles complaints about electricity and piped gas at the Wellington head office. The complaints page on the Contact Energy website also offers an online form and a postal route to that team. Put the account number, the bills or dates in dispute, what you have been told so far and what you want (a corrected bill, a credit or a refund) in one message, and ask for a complaint reference.

Bill or credit you want looked at again? Set it out through our complaint process: we help you write it in minutes, with the readings, the rates and the dates side by side.

To get a refund from Contact Energy, ask for the credit on your electricity or gas account to be paid back to you: the automated phone service on 0800 224 424 has a refund request option, and the customer service team can arrange it as well. After moving house or switching to another retailer, check that the final bill uses an actual meter reading from your move-out date, because any credit is worked out from that bill.

Keep the final bill, a dated photo of the meter and the bank account you want the money paid into ready, and note the date you asked for the refund.

Yes: Utilities Disputes Limited (UDL) runs the Energy Complaints Scheme in New Zealand, and Contact Energy is a member for its electricity and piped gas customers, though not for its broadband and mobile services. UDL generally expects Contact Energy to have had the chance to put things right first, so keep a record of every call, email and reference number.

Disputed power bill or a credit you believe you are owed? Open a case with us: our trained AI keeps coaching you on what to reply and when to push again.

No. Contact says texts claiming it could not take payment for your latest bill, with a link to add new payment details, are not sent by it or on its behalf. It also says it never messages out of the blue by email, Messenger or WhatsApp asking for payment details, and fake Facebook accounts have used its name.

Nothing has been reported about Contact Energy here yet. Our research shows what typically goes wrong at electricity and gas retailers in New Zealand: bills built on estimated readings, winter bills well above what customers expected, plan and price changes that are hard to match to the bill, final bills and credit refunds after moving house, direct debits taken for the wrong amount, and broadband or mobile services on the same account that do not work as sold.

Seeing an estimated reading or a final bill that does not add up? Be the first to report it, and your case becomes the record the next Contact Energy household checks when its own bill looks wrong.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Contact Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Contact Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.