Meridian Energy complaint?

Do you have a dispute or a bad customer experience with Meridian Energy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Meridian Energy customer service number in New Zealand is 0800 496 496, and the customer service email is hello@meridianenergy.co.nz. Meridian's contact page, linked at the top of this page, lists the number for calling from overseas and the other routes, and Powershop customers have their own contacts. Have your account number and the bill in question ready.

Bill or price change you want to question? Raise it here too, and we push it out to Meridian Energy by email, social media and printed letters.

Meridian Energy's registered office is in Wellington, and the full address is in the contact details at the top of this page. Customer mail goes to a separate PO Box in Christchurch, given in Meridian's Consumer Care Policy, so check which address fits before you write.

For a complaint, the customer service email or the Christchurch postal address is a better route than the Wellington office. Quote your account number, what is wrong, the dates and the outcome you want, such as a corrected bill or a credit, and keep a copy of what you send.

To escalate a complaint with Meridian Energy, tell Meridian clearly that you are making a complaint, by phone on 0800 496 496 or in writing to hello@meridianenergy.co.nz, and ask for a reference. Set out the account number, what is wrong with the bill or the service, the dates of earlier contacts and the outcome you want. Meridian's Consumer Care Policy, published on its website, sets out how it treats customers, including those struggling to pay, so quote it where it applies. If the reply does not settle it, answer on the same reference and ask for the complaint to be reviewed.

Billing or disconnection dispute that needs to go higher? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: Utilities Disputes Limited (UDL) runs the Energy Complaints Scheme for electricity and gas providers in New Zealand, and Meridian Energy is a member of that scheme. UDL generally expects Meridian Energy to have had the chance to put things right first, so keep a record of every call, email and reference.

Estimated reading or catch-up bill in dispute? We help you write the complaint in minutes, with every reading, bill and date set out.

Nothing has been reported about Meridian Energy here yet. Our research shows what typically goes wrong at New Zealand power retailers: bills far higher than expected after estimated readings, price rises on an existing plan, mix-ups when moving house or switching retailer, credits and sign-up offers that are not applied, and disconnection notices over overdue bills.

Price rise or missing credit on your own Meridian bill? Be the first to report it: your case opens the record the next Meridian household checks before choosing a plan.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Meridian Energy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Meridian Energy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.