My complaint:
I phoned Ninja customer services on Friday 4th August regarding a problem with my air fryer. They agreed authorised a new base. Unfortunately they were out of stock I was told to phone back in 2 weeks! This is unacceptable. I have completed two of their ‘contact us’ forms and they have not responded.
I explained that at present the air fryer is our main source ofcooking as we are in the process of moving house and a lot if our stuff is in storage.
My husband did a test on the air fryer and ended up with smoke coming out of the back of it and it actually started melting.
Suggested solution:
If the base is not in stock for 2 weeks I feel they should just send me a complete replacement air fryer.
