New Balance complaint: Men’s New Balance Sneaker Size 13 Model M2002RBM

on 22 January 2023 about New Balance in category Fashion

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My complaint:

My husband purchased a pair of NB sneakers on October 6, 2022 from the Smithtown location above. Within two months the tongue of one of the sneakers completely fell off. Please see photo and receipt of payment. He was shocked to see this happen to the brand he has been purchasing for years. Since this happened within a two month period we are asking for a refund of the amount paid of $152.08 or a replacement of the same sneaker. Please advise how this will be handled. Thanking you in advance for a quick resolution.

Suggested solution:

Refund or replacement

Men's New Balance Sneaker Size 13 Model M2002RBM
Men's New Balance Sneaker Size 13 Model M2002RBM
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