Netspend complaint: Provisional credit

Name: Provisional credit
Item: Netspend
Rating: 1
Author: Sharonda

Open 25 Nov 2023 94 views Financial Services

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Filed 25 Nov 2023 by Sharonda

Netspend’s provisional credit process states that it can take UP TO 10 business days for a provisional credit to be given, it does not state it is mandatory for a customer to wait 10 days before they can receive a provisional credit. They need to choose their words wisely and abide by the process. Stop being lazy and stop making the customer suffer even more.

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Case details

Status: Open
Company: Netspend
Filed: 25 Nov 2023
Rating: 1/5
Desired resolution: My card was stolen I was left with a negative balance reported my card stolen and filed a dispute, I’m still suffering with nothing. Give the customer the provisional credit stop making us suffer more than we already are.
Problem: Provisional credit delayed after stolen card
About: prepaid debit card

Progress

Filed
Company notified
Company replied
Resolved

25 Nov 2023 Complaint filed and published
25 Nov 2023 Message from Bizzy: we notified Netspend about this complaint.

See all 58 Netspend complaints

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