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Netflix complaint: Unable to reinstate membership

Open 208 views Broadcasting Network Online Services

Filed 18 Aug 2021 by Trudy

On 08172021 I attempted to restart my membership with Netflix using my android phone. I continued to get error messages stating there was a problem with my payment method and OOPS, there seems to be a problem. I tried using 2 different credit cards in addition to the original payment method (PayPal) used when I had Netflix previously still received the same error messages. I call Netflix personnel on 08172021 that talked down to me as if I was doing something wrong I was told to call back the next day 08182021. I called back and explaining the situation to the new agent but before I called back I made purchases to my PayPal account and purchases hours previously using the same credit card I was using to reinstate my Netflix account. The agent gave me certain instructions to follow after sending me a link in my e-mail I still received the same error messages. The lady was not very polite and she was not attentive she asked me for my credit card information however, because of the agent’s attitude and lack of concern I was uncomfortable with this request and refused. The lady kept talking over me I had to scream to get her attention. This was a horrible experience.

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