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Netflix complaint: Double charges

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Filed 26 Mar 2023 by Jamie

I have my Netflix account through my Spark account (which I didn’t realize) so I should not be charged for anything, but for the last 2 years I have been charged an amount from Netflix every month, a variable amount not even the subscription amount, I have the normal standard plan and have not exceeded any users so there is no reason I should be paying extra, so they have been taking money for this service from me and from Spark which is double dipping, they were only prepared to refund the last few transactions with no explanation as to why it was taken (from an expired bank card) or why is was a different amount every month, then my chat was just ended after I was treated like a child in a very condescending manner. I have had over $400 taken in total where I shouldn’t have been charged for anything.

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