Skip to content
File a complaint
File a complaint

Netflix complaints

Netflix complaint: Canceled my subscription still charged

Open 174 views Broadcasting Network Online Services
File your Netflix complaint How does Complain.biz work?

Filed 14 Mar 2022 by Janet

Hello, I am writing about the Netflix account I had. I suspended that account August or September of 2021. I thought that was that I wld save $ each month bc my family needed every dime we could save. My husband of 30 years was diagnosed with st4 metastatic rare sarcoma cancer. We hv been traveling from Arkansas to Houston to Md Anderson Cancer Center for his treatments and that’s every 3 months. It gets very exspensive traveling having enough money to do it all. I decided to suspend uneccesary charges that we cld do without in order to save money.
So I canceled that was that I didn’t think anything else about it thinking all was good we would have that $15 or so extra a month. Then we got a break from traveling for 4 months I had time to sit down and go over our bank statements. I seen charges from October to Feb I’m outraged bc we didn’t use and I had canceled. No wander our account was always so short we had Non sufficient charges constantly.
We didn’t hv that money to be taken out of our account that’s why I canceled. I hv talked to several different chat people but they refuse to listenwhen asking for a refund bc we didn’t use it.
We go back to Houston next month for his scans I need every penny I have I dnt have it to gv away.
Please maybe to you guys almost $100 for 6 months of a service I thought was canceled isn’t that much but to us it’s couple bags of groceries, an Uber to from hospital.
I hope to hear from you guys asap.
Thank you!
Janet Greenhaw

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

1 comment

  1. cwtpc

    Sorry to hear about your situation. The customer service should be able to refund you for some unused months if the account indeed has not been used, but they won't be able to process it if someone has actually been using the account - it sounds like your account was indeed canceled if you received an email confirmation for it, but it may have been restarted by someone if you've been sharing the account with someone previously (you would have received an email confirmation for the restart as well, the emails may be channeled into the spam folder by your email operator). You can check your recent streaming activity on the account page.

    Reply

More Netflix complaints

View all 1,386

Wronged by Netflix too?
Make it sting!

Launch complaint