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Netflix complaint: Billing- Double charges

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Filed 11 Jan 2022 by Parmananda

Hello,
I called and spoke to a Netflix customer service agent today. Although the agent was very polite but he could not fully resolve the below issue and i would like Netflix to reconsider and fully the resolve the issue as extra money has been taken from my account by Netflix.

I subscribed to Netlix a while ago and i also subscribed to Sky last July. Sky informed me that they will transfer my Netflix subscription to their platform and all billing and administrative arrangements will be made.

I have been charged monthly by Sky since August 2021, which include Netflix subscription. However, i have also been double charged by Netflix for the period Aug 2021 to Jan 2022 at the rate of £5.99. I have been double charged a total of £35.94 and I require this amount to be reimbursed to my account asap please.

The agent explained i have using two email addresses which has caused the confusion. As far as i can see my email address is up to date on my Netflix account. I would be grateful if you could check and ensure my data is accurate and safe in your system.

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Discussion

1 comment

  1. cwtpc

    It sounds like you have two separate Netflix accounts, one billed through your original method of payment and one through Sky. It's good that you noticed this and are taking action, however Netflix unfortunately won't be able to refund you if both accounts have been in use - you may be eligible for a refund for some payments if the account you're paying for directly to Netflix has not been used. You have two Netflix accounts with two separate email addresses, please make sure you cancel one of them to avoid any further double charges.

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