My complaint:
I am an ex client of Netflix. I left Netflix back in late fall of 2019. Recently I received an email from Netflix urging me to come back as one of their clients. I accepted. At that point I was asked for my payment. I paid by Visa the amount of 13.99$ plus tax. I then proceeded to try and watch something on Netflix. I got a message on my tv saying, my device was no longer compatible. I then called Netflix and spoke with someone name Rodney, who basically told me that I have to purchase a product to do so. As it is no where mentioned on site, nor on the email I received asking me to return my business, I was appalled at the lack of transparency from Netflix. This is information which you need to be upfront about with clients. I immediately asked your agent at Netflix to reimburse me. He said it could take 30 days to be refunded. That’s terrible. Netflix took my money from my visa in seconds yet wants me to wait 30 DAYS to be refunded, for something that is clearly not disclosed anywhere by Netflix on the email to potential returning clients. That’s horrible service. I asked to speak to the manager right away, and was told over and over again by your agent Rodney that this is Netflix policy. Finally once the supervisor Joseph came on the line , he proceeded to tell me how it’s my banks fault for the delay. I worked for the bank for many years, and I know this is not true. I also called my bank and was told by my bank they refund the money to Visa account s immediately. Which I already knew. Now it’s ed by the bank that your agents are not up to date in the information that provide your customers. Completely unacceptable. Terribly dissatisfied and disappointed in Netflix.
Suggested solution:
Refund my money as quickly as it took to for them to take it. Agents need to be customer service oriented and diffuse situation and not amplify the frustrated client. They need to apologize on Netflix behalf, and provide a reason to the client to keep their business. It seems they don't care at all about customers.
