NCF Living complaint: Returns

Name: Returns
Item: NCF Living
Author: Karl

Open 3 Feb 2021 369 views Interior shops

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Filed 3 Feb 2021 by Karl

I agreed on the phone with Rav at head office that I could return a chair if it was not suitable at no cost. Because we live a few hundred yards from the store. I agreed with Rav I would make an appointment and bring the item back myself at no cost.
They have since refused and keep referring g to terms and conditions. That is a charge of £75 to come and collect the chair

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Case details

Status: Open
Company: NCF Living
Filed: 3 Feb 2021
Desired resolution: They should allow me to return the chair myself at no charge to me, to the head office warehouse at Perry Barr
Problem: Free return promised, now charged collection
About: chair return
At stake: £75

Progress

Filed
Company notified
Company replied
Resolved

3 Feb 2021 Complaint filed and published
3 Feb 2021 Message from Bizzy: we notified NCF Living about this complaint.

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