Complaint: Returned Footstool – still waiting for refund

on 23 September 2021 about NCF Living in category Interior shops

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My complaint:

We returned a footstool (at our own expense) within the 14 day returns window. NCF said we would be refunded within 10 working days and that was over a month ago. No replies to email. Phone goes to a voice message saying call back later or send an email. Absolute zero customer service. Would never buy again from this company nor would I recommend them to anybody.

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Justified complaint?

Suggested solution:

Pay us the refund monies

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