NCF Living complaint: Faulty sofa, been waiting for repair for almost 5 months.
Filed 2 Dec 2021 by Priyanka
We bought a sofa end of March 2021, fault appeared no sofa, reported it in 1st week of July 2021, received a call to say parts were on order a few weeks later, was not advised of a time scale. Tried calling no answer, emailed a few times didn’t receive any reponse, emailed again in Movember requesting for sofa to be collected and refunded, was advised a per terms and condition they want to attempt repair first and no update since my last email.
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