My complaint:
MyUS offers the service of pay the foreing customs dutiesforeing taxes in advance, charging their clients the total amount due in advance, in order to do that payment.
However, MyUS DIDN’T PAY the taxes, so we had to do that payment AGAIN, directly to our local customs in our country.
Now, MyUS is refusing to refund OUR MONEY, even when we already shown them that we have paid the customs in our country and that they DIDN’T PAY the customs as they promised for the service they charged. They offer a terrible support, only by email or whatsapp with general messages and no intent to solve the issue, making abusive requests in order to don’t solve the problem and refusing to refund our money.
Suggested solution:
IMMEDIATELY REFUND OUR MONEY!!
