Mytrip.com complaint: TOTAL DISREGARD AND IGNORANCE OF EMAILS
Filed 24 Aug 2022 by Pam
When first made booking, and checked they had no record. They could not find my booking no. In late July I developed cancer and had to have an operation therefore could not use the flight. I sent many many emails, all returned as no reply emails. I phoned the no advertised and the person could not understand my booking no LL4GXC so hung up on me twice. When I finally got through to cancel they said the airline would not refund but would offer a flight credit. My flying partner who booked through Wotif also was offered a flight credit and was only charged $80.00 as per email yet Mytrip charged $409.00 – WHY as I was the one who was very sick and I could have gone through my insurance if I thought I would only be refunded such a small amount.
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