Mytrip.com complaint: Refund required
Filed 23 Jul 2022 by Nirit
Due to family bereavement 4 of us travelled to a funeral.
2 of the tickets were booked as flexible due to possible changes required.
When we contacted mytrip to effect change of tickets we were directed to the airline.
The airline said we did not have flexible tickets so n9 changes were possible.
No help given by mytrip to resolve the situation and we had to book new full fare tickets instead.
Absolutely appalling service, not only taking extra money for flexible ticket which the airline says was not booked but taking no responsibility to sort out the situation.
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