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Filed 19 Dec 2021 by Izabel

I have tried contacting the company several times and waited more than 2hrs on the phone but they either hang up or don’t answer at all. My flight is on the 21st and I have been positive- Covid. I have flexible ticket and should if not have to pay £45 to change my ticket, but since they are not answering the phone I have to pay. This has happened twice now. I want my money back!!!The worst customer service ever!!!

Mytrip.com complaint: Refund
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