Mytrip.com complaint: Not allowed to rebook particular flight with issued open ticket
Filed 3 Sep 2021 by Richard
Found flights that we needed on MyTrip website. Had to call to rebook, as not allowed to book online as it was an open ticket.
Told flights are not available to us at this stage because we held an open ticket and told to ring back in a month’s time and the flight might be on the system.
Explained that we needed this particular flight due to attending a wedding.
Operative kept repeating company policy when we asked for an refund so that we could rebook the flight online.
As far as I am concerned the company has not been able to fulfill its obligations and, therefore, we are entitled to a refund.
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