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Mytrip.com complaint: Non-refund of Funds

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Filed 4 Aug 2022 by Chethan

We had booked ticket in Virgin Airlines through Mytrip in Dec 2019 for travelling in March 2020 but due to covid flights were cancelled. Since then we have been following up with Mytrip either to refund or provide credit but for our disappointment we haven’t had any responsible answer from Mytrip.
Given Mytrip’s lack of intent to address our concern we started following up with Virgin Airlines but they say Mytrip has to authorise them to credit or refund our ticket which Mytrip is reluctant to do.
It’s not a small amount, it is $3000.

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