complaint: No cabin baggage added to flight but charged

on 16 January 2023 about in category Travel

New complaint
Complaint pending
Complaint resolved
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My complaint:

I booked a flight for 2 people from East Midlands Airport to Faro departing with Ryan Air and returning with Jet2. I asked for 1 person to have 10kgs of cabin luggage on each flight. After I checked into Ryan Air I noticed that it was hand luggage only for both people. I rang My Trip on 15th January 2023 and was told it was on their paperwork and will appear on my boarding pass later. I asked them how and he said this had happened before and before I fly it will be there.
On 16th January 2023 I rand Ryan Air and asked the question why it was not on my booking and was told there was no cabin baggage added. Again I called My Trip and another call representative told me I needed to speak to the airline. I asked them why as I had paid them £39 for the 2 trips to have the 10kgs cabin bags. I got no answer but repeatedly told to call the airline. I have had to pay another £20 to Ryan Air to add my cabin luggage.

Suggested solution:

Repay £18 which is half the paid fee

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