Myprotein complaint: Do not deliver parcel

I am Ahsin Haider from Pakistan

I order a product from myprotien
This is the first order number 318555335
After waiting for whole month they did not deliver the parcel
When i contact them they said Parcel is return to UK and it was damage in shipment
So i made a replacement order and replacement order number is HUT1860GB90659183401. On 18 sep 2021 my parcel was sent towards me i wait again for a whole month they are not able to deliver my parcel
A week ago i asked them for update and response time for 24hrs but still they are not able to give ma any update related to my parcel, company and delivery team is not able to give update of parcel after a week

I just now checked on Fedex Delivery
My parcel location is UK

This is the worst service i have faced
I give my mobile number, email etc everything to them to contact me once my parcel reached to Pakistan

I do not received any call text or mail regarding to my parcel …
company have no complain number
They only allow to text and response time is 24hrs

Several time i asked them to give me the detail od delivery team in Pakistan so i will be in contact with them but they didn’t

I have attached the picture of fedex delivery

If they can not provide a product in two months then why are they providing the services