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Myprotein complaint: Appalling customer experience

Open 153 views Beauty and Wellness
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Filed 22 Aug 2021 by Leanne

I wanted next day delivery and I was told to spend an extra £8 for next day delivery free of charge. I spent an extra £12! I was not offered next day delivery as an option. I placed the order and contacted the Twitter team that night. I the followed up in the morning. I was no responded to until 15:30 that day. I replied in 2 minutes and then no response again. I was told as I had chased them I was pushed to the back of the queue. I tried to contact them by their website, ignored. I tried contacting them via business chat, I was asked for my details then ignored. I was then responded to via business chat today and they just closed my query and sent me automated responses over and over. I am enraged and they shouldn’t be allowed to treat customers like this!!!

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