MSC Cruises complaint: Dishonest andor Incompetent Cabin Steward and Ineffective Supervisor Ruined End of Our Cruise :-(

On the night before our cruise ended, our Cabin Steward (Antonio from Brazil) told us that items were missing from the mini-bar. We responded that he must be mistaken, because we did not consume anything from the mini-bar the entire duration of the 18-day cruise. Antonio insisted that items were missing, and so I called Guest Services requesting to speak to Antonio’s supervisor. Approximately 9 pm, a lady with long dark hair came to our cabin and listened to my complaint. She apologized for the misunderstanding, and assured me that we would not be mistakenly charged for the allegedly missing minibar items. An hour later, we went to bed after ing with our online account information that there were no charges. At 7 am the next day (6 December) we were lined up waiting to disembark. Unfortunately there was a delay with the disembarkation process, and we were stressed for time due to our early flight. When we finally showed our cards to disembark at approximately 7:30 am, we could not leave, as a balance of $18.19 USD was showing as owed on our account (the sum of our nonrefundable credits subtract the minibar charges). Security recommended that we go to Guest Services for resolution, but there was no time for standing in another line-up to address the problem. We therefore chose to pay the amount owed, rather than risk another delay that could cause us to miss our flight. This unfortunate situation ruined our last evening, as well as the morning of our departure. We request that this incident be investigated to determine why we were erroneously charged for minibar items that we did not consume, and why the supervisor’s assurance that we would not be charged was a false promise. We furthermore request reimbursement for the $18.19 that we were forced to pay in order to disembark, and an apology for the unprofessional behavior of the cabin steward, who ruined the end of our cruise by making us feel like thieves and liars.