MSC Cruises complaint: Browsing and streaming package didn’t work

on 26 October 2022 about MSC Cruises in category Cruise Ship

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Paid for browse and stream package which didn’t work. Reported twice onboard. Contacted MSC with 10 screenshots proving my complaint, they refuse a refund as the ships log says Wi-Fi was working.
The screen shot I have uploaded is one of approx 15 that I have. I couldn’t do searches, read the newspaper, watch programmes I had downloaded, stay in touch with my family, look at FB.

Suggested solution:

a refund. I bought something not fit for the purpose it was sold for. I was cut off from everything while away,

Browsing and streaming package didn’t work
Browsing and streaming package didn’t work
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