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MoneyPilot customer service

Customer service number
+1 (800) 452-0804
Customer service email
support@moneypilot.com
Customer support
www.moneypilot.com
Corporate office
MG Labs Limited, Office 3906, 39/F, The Center, 99 Queen's Road Central, Hong Kong

Contact details checked on 13 Nov 2026

MoneyPilot on your bank statement

A charge you do not recognise? These are the names MoneyPilot can show on a bank or card statement, what each one usually is and how to check it in your own accounts.

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Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,608 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Is MoneyPilot legit?

Legit

Yes, MoneyPilot is a real paid service that finds class action settlements and files the claim forms for you, but the plan keeps billing whether or not any money has come in yet. Settlement administrators, not MoneyPilot, decide who gets paid and when, which can mean several renewals before a first payout.

What we checked

  • Hong Kong operator: MG Labs Limited
  • Payments handled by Bloom Processing LLC
  • Ratings on other review websites: 4.5/5

Watch out for

  • A plan that renewed at the standard price once a trial or promotional rate came to an end.
  • Several MG Labs charges on one day, where add-ons bought at sign-up were billed apart from the plan.
  • A refund request made more than 30 days after the charge, outside the window the terms set for subscriptions.

Still billed by MoneyPilot after you cancelled?

We help you write it, it gets its own public page, and you can have it sent to MoneyPilot as a formal letter.

File a MoneyPilot complaint

Common customer service questions about MoneyPilot

How do I file a complaint about MoneyPilot?

Do you have a dispute or a bad customer experience with MoneyPilot? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

How do I contact MoneyPilot customer service?

MoneyPilot customer service can be reached by phone on +1 (800) 452-0804 and by email at support@moneypilot.com, and the contact details above also show the separate address MoneyPilot gives for charge disputes and refund requests. Members can cancel inside the MoneyPilot app or by email. Have the email address on your account, the date and amount of each charge and the last four digits of the card ready, so the charge can be matched to your account.

Charge from MoneyPilot or MG Labs you do not recognize? Start your complaint here as well: we push it out to MoneyPilot by email, social media, printed letters and every other tool at our disposal.

How do I cancel MoneyPilot and get a refund?

MoneyPilot can be canceled in the app or by emailing support@moneypilot.com; its terms say a cancellation is processed within 2 business days and stops future renewals, but does not refund fees already paid. The same terms let you ask for a refund of a subscription charge within 30 days of the original charge, call add-ons and upsells non-refundable, and say verified billing errors, such as a duplicate charge, a wrong amount or a cancellation that was not applied, are corrected regardless.

Ask for the refund in writing, name the charge date and amount, and keep the cancellation confirmation. If you subscribed through the App Store or Google Play, Apple or Google bills the plan, so cancel it in that store's subscription settings as well.

Refused a refund on a charge you believe breaks those terms? Put it through our complaint process: we help you write it in minutes, with your dates, amounts and the terms side by side.

Can I report MoneyPilot to the FTC?

Yes: in the United States, the Federal Trade Commission (FTC) takes reports from consumers about subscription services such as MoneyPilot; it does not resolve individual complaints, but the reports help law enforcement detect patterns and can lead to an investigation. It generally expects MoneyPilot to have had the chance to put things right first, so keep a record of every email, charge and reply.

Want help keeping that record in order? Open a case here: our trained AI keeps coaching you on what to send MoneyPilot and when to push again.

What do people complain about most at MoneyPilot?

Nothing has been reported about MoneyPilot here yet. Our research shows what typically goes wrong at subscription apps that file claims or chase refunds for their members: plans that renew automatically at a higher total than people expected, charges under a company name they do not recognize, cancellations that do not stop the next billing, add-ons that cannot be refunded, and settlement payouts that take many months because the administrator, not the app, decides who is paid.

Found a MoneyPilot renewal on your statement after you thought the plan had ended? Be the first to report it: your case opens the record for the next member who spots the same charge.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of MoneyPilot through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my MoneyPilot complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with MoneyPilot can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

MoneyPilot complaints

0 complaints

Helpful experiences shared by MoneyPilot customers. Search, discuss and connect with other people in our community.

MoneyPilot complaints per month

Dec 2025 - Nov 2026

Complaints filed on Complain.biz about MoneyPilot in each of the last twelve months.

  • 0 Dec
  • 0 Jan
  • 0 Feb
  • 0 Mar
  • 0 Apr
  • 0 May
  • 0 Jun
  • 0 Jul
  • 0 Aug
  • 0 Sep
  • 0 Oct
  • 0 Nov

No complaints about MoneyPilot yet. Yours can be the first.

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How MoneyPilot compares

MoneyPilot customer service compared to others in the Online Services category.

Company Complaints Biggest problem
MyHeritage 11 complaints Charged for subscriptions I did not want
SurveyMonkey 3 complaints
Matterport 1 complaint
Meetup 1 complaint
MoneyPilot (this page) 0 complaints No complaints yet
GoFundMe 0 complaints No complaints yet
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