Most Common MOD Pizza Complaints and Tips

While MOD Pizza specializes in serving custom-made pizzas, complaint data from our community has flagged several recurring issues with some customer experiences. Common complaints include staff being rude and inefficient, pizzas arriving cold even for short delivery distances, and, alarmingly, reports of inappropriate behavior by an employee.

To avoid these issues, we strongly advise customers to place orders well in advance during peak hours and to monitor delivery times closely. If you encounter problems, report them immediately to MOD Pizza’s customer service, document all incidents, and gather any supporting evidence such as photos or videos.

How and why file a complaint about MOD Pizza?

Do you have a dispute or had a bad customer experience with MOD Pizza? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.

We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.

Just looking for information? Search through all complaints we have received related to MOD Pizza.

MOD Pizza Customer Sentiment: Neutral

Our sentiment meter has detected that MOD Pizza complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with MOD Pizza, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on June 21, 2024

MOD Pizza complaints chart

We have received 2 complaints about MOD Pizza over the last 12 months. The graph below shows a monthly breakdown.


Media uploaded by our community

MOD Pizza complaint statistics

Curious about MOD Pizza's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 3 ratings

How to contact the customer service of MOD Pizza?

Below, you will find the contact information for the complaint department of MOD Pizza. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Contact form:

You can contact the customer service of MOD Pizza by calling 1-888-770-6637. If you want to reach out to MOD Pizza through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Bad reviews about MOD Pizza: (3)

Helpful experiences shared by verified MOD Pizza customers. Search, discuss and connect with other people in our community.

Employee rude and not efficient

Complaint from Dhesi on 03 September 2023 about MOD Pizza.

Ordered 2 pizzas. One was made and given but the second did not get made. We waited several minutes and still no pizza. No one contacted us or informed us. We had to ask and see. They made a mistake... Read more

Comments: 0

COLD AS ICE - ONLY 3 miles away

Complaint from Sgwms23 on 22 August 2023 about MOD Pizza.

We love MOD Pizza but this time a close MOD location put out our custom pizza as cold as ice, like literally hard cheese. I'm wondering if it was made before for another customer. Inedible. Read more

Comments: 0

Child Predator at mod pizza

Complaint from asd on 18 June 2023 about MOD Pizza.

There is a manager named Chad Sia that is 21 that has had proven sexual relations with another worker which happens to be a minor at 17 years old. I do not feel okay knowing there is a child predator... Read more

Comments: 0

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