Mitchells & Butlers complaint?

Do you have a dispute or a bad customer experience with Mitchells & Butlers? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Mitchells & Butlers Guest Care on +44 (0)121 498 7098, Monday to Friday 9am to 5pm, or use the guest feedback form on the Mitchells & Butlers website, linked in the contact details above, where you first choose the brand you visited. Have the brand and venue, the date and time of your visit, the booking reference and the receipt ready.

Meal, bill or booking problem to raise? Start your complaint here as well, and we push it out to Mitchells & Butlers by email, social media and printed letters.

Mitchells & Butlers publishes no complaints email address: complaints and compliments about a visit go through the guest feedback form on its website, chosen by brand, or to Guest Care on +44 (0)121 498 7098. Each brand, such as Toby Carvery or Harvester, also has its own website and contact routes. For a letter to the group itself, the head office address is in the contact details above.

Put the brand, the venue, the date and time of your visit and what you want, such as a refund of the meal, in the first message, and attach photos and the receipt.

Visit you want put right in writing? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply to Mitchells & Butlers and when to push again.

Mitchells & Butlers runs pubs, bars and restaurants across the UK under brands including All Bar One, Browns, Castle, Ego, Ember Inns, Fuzzy Ed's, Harvester, High St, Innkeeper's Collection, Miller & Carter, Nicholson's, O'Neill's, Orleans Smokehouse, Pesto, Premium Country Pubs, Sizzling Pubs, Stonehouse Pizza & Carvery, Toby Carvery and Vintage Inns, plus ALEX bars and restaurants in Germany. The pubs and restaurants are operated by Mitchells & Butlers Retail Limited, and the parent company, Mitchells & Butlers plc, has its head office in Birmingham. Gift cards for its brands are sold through The Dining Out Gift Card site.

If you are not sure whether a venue belongs to the group, check the brand list on the Mitchells & Butlers website before you complain, so the complaint goes to the right company.

You can ask for one: under the Consumer Rights Act, a restaurant meal is a service that must be provided with reasonable care and skill, and the food should be as described on the menu. The best moment to raise it is at the table, before you pay, so staff can replace the dish or take it off the bill. If you have already paid, contact Guest Care on +44 (0)121 498 7098 or use the guest feedback form with your receipt, photos and the date and time of the visit, and say what you want: a refund of the dish, a partial refund or a replacement visit.

Keep the itemised receipt, the card statement line and any booking confirmation.

Refused a refund on a meal you sent back? We help you write the complaint to Mitchells & Butlers in minutes, with the receipt, the photos and the times set out in order.

No. Mitchells & Butlers, which owns Toby Carvery, has said these free meal voucher ads are not a genuine offer, and they do not appear on Toby Carvery's official page. Treat any free-meal post that asks for a like, a share or a click through to another site with suspicion.

Nothing has been reported about Mitchells & Butlers here yet. Our research shows what typically goes wrong at pub and restaurant groups: food served cold, late or not as ordered, bills with items or service charges diners did not expect, party bookings and deposits that go wrong, gift cards refused or showing the wrong balance, and complaints passed between the venue and head office.

Party deposit lost after a booking went wrong? Be the first to report it: your case opens the record for the next diner booking a table at a Mitchells & Butlers venue.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Mitchells & Butlers through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Mitchells & Butlers can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.