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Mercari complaint: Return issue

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Filed 3 Oct 2021 by Megan

I received a pair of shoes with the sole off. I requested a returnrefund and the seller was very kind and compliant. Mercari said it was under review and would take 2-3. The seller and I never received anything back from Mercari. I checked the status today and it said completed. So the seller and I both were not contacted and they completed the sale and I never received my returnrefund.

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