Mercari complaint: Refuses to file a claim
Filed 12 May 2023 by Marcy
I submitted a request to file a claim against the carrier because my item was damaged in shipping. I made an error and put there wasn’t packing when there was packing. Mercari issued a return label, but that didn’t make sense because now the seller was gong to get a damaged item back. I asked the to cancel the return and to please submit the claim with the carrier. They canceled the rerun, but refused to do anything else. They will not submit a claim to the carrier and they are ignoring my messages. I’ve sent pictures of all the damage to the box, packing material, and the item, but they refused to file a claim.
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