Mercari complaint: Completely ruined shirt, Mercari won’t refund my money !!!
Filed 11 Jun 2023 by Justin
I purchased a shirt on Mercari the shirt that came was completely destroyed had snags in it rough spots stitching coming out in the posting where I bought the shirt from on the site looked nothing like that the seller obviously deceived the buyers which in this case was me. I took over 16 photos went ahead and filed my claim exactly how much Mercari wants it, they kept asking for more and more pictures after about 18-20 pictures I told him enough is enough. And the seller sent me a rude threatening message on the site Mercari did nothing about it. I’ve spent in the excess of 6,000 – 7,000 on their site, and this is the treatment they give supposedly valued customers ??? I’m absolutely disgusted by their customer service department and I’m going to be contacting corporate along with filing this through this agency as well….
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