My complaint:
Regarding my recent purchase on Mercari. At 4:39 PM, I ordered a Nintendo Switch for my son, but to my dismay, just a minute later at 4:40 PM, I noticed a crucial detail in the bottom of the ad – it stated that the purchase only included a box without the console or joystick. I also paid an additional 5lb shipping fee, making the total cost $171.
Immediately after realizing the issue, I contacted both the Mercari seller and the website’s customer resolution team at 4:40 PM. Mercari responded ly, instructing me to wait for the seller’s reply within 24 hours, after which they would take appropriate action. Unfortunately, just two hours before the completion of the 24-hour period, the seller dropped off an empty box at my specified UPC location.
Regrettably, as of now, Mercari is still awaiting a response from the seller, leaving me frustrated and uncertain about the resolution of this matter.
Suggested solution:
Refund and return the empty box.
