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McDonald’s complaint: Wrong order

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Filed 29 Jan 2025 by Cindy

I order a plant burger regular from McDonald’s and always ask for extra patty costing me na extra £1-20. I never revive this although I get charged and although the box says extra patty. Today I ordered from Uber eats again and did not recieve the extra patties in my two plant burgers. I rang my local McDonald’s to complain and to ask if I could come down and collect the right order but I was told no and that I have to contact Uber eats as it’s their fault. I explained that it happens a lot and that the staff there should read the label before packing the burger but the person on the phone was rude and was no help at all. I know Uber eats are fed up of me keep asking for a refund every time I don’t get my extra patty so no I fell that McDonald’s have to take some accountability as they pack the food.

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