McDonald’s complaint: Poor communication

Name: Poor communication
Item: McDonald’s
Author: Darryl

Open 12 Feb 2021 161 views Fast Food / Delivery

Filed 12 Feb 2021 by Darryl

The order was for a double quarter pounder ketchup and mustard only nothing else.

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Case details

Status: Open
Company: McDonald’s
Filed: 12 Feb 2021
Desired resolution: The manager said regardless how you order it cheese come on it anyway that's information obviously that customers don't know and the employees should know that and should communicate that with the customer letting him or her know cheese will come on it anyway would you not like cheese on it that's how that should have happened. So after the second quarter pound I took back in the restaurant the manager is talking to me like I'm a child I understood what she was saying about the order come on the cheese anyway me being a customer I don't know that she's telling me that this is not Chick-fil-A this is not Burger King and she went on and on being insulted I think this needs to be addressed no manager of any caliber should speak that way to a customer!!
Problem: Cheese added to plain ketchup-mustard order
About: burger

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