McDonalds complaint: McDonald’s Customer Care Line NEEDS to be renamed McDonald’s Customer DON’T Care Line!!

Complaint from Kevin Sandvig reported on 05 September 2023 about McDonalds

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I’ve been calling this McDonald’s Customer DON’T Care Line EVERY 2-3 days and speaking with call takers with their CONTRACTED customer complaint call-answering service.

My initial call was placed on August 14th, 2023 with Daniel (Case No. 27371395) and I have followed up (due to McDonalds NOT calling me back) on August 16th, August (Eugene), August 18th (Bree), August 21st (Marj), August 23rd (Alicia), August 28th (Chris), August 30th (Gene), September 2nd (Rachel).

I HAVE NOT RECEIVED ANY CALL FROM THE REGIONAL MANAGER’S OFFICE LOCATED IN ATLANTA, GA. OR THE LOCALLY OWNED MCDONALDS RESTAURANT AT 5001 S. TAMIAMI TRAIL (U.S. 41) RUSKIN, FLORIDA 33570.

I DEMAND McDonalds CALL ME BACK after my MANY phonecalls to your supposed McDonalds Customer Care Hotline.

I have a video taken on my iPhone of the incident that occurred on August 9th, 2023 while my wife I were attempting to eat two meals in your restaurant.

Suggested solution:

Call AND meet with me as I have a video taken on my iPhone of the shocking incident by a McDonald\'s employee behind the front counter at approximately 4:30pm on August 9th, 2023.

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