McDonald’s complaint: manager

Driving through for coffee today my Apple Pay was not working. The people at the window helped me pull it up on my iPhone and my friend who was driving scanned the phone for me twice. It the card reader beeped twice but my cashapp wasn’t charged. I wanted to use Apple Pay because I didn’t have the physical card but I wanted to use the cashapp 50% off discount. After the second time the transaction didn’t go through a woman in slacks and button up shirt with no badge came to the passenger window and shrilly told asked ya what the problem was and that if it wasn’t working we’d have to move up to the next window because she had “like 20 cars.” She didn’t have to be so loud. It seriously felt like she was yelling at us like children. My friends car is a little beat up and doesn’t have ac and we are both 30ish and Hispanic like she probably is but it still felt like she was talking down to us like she was better than us and she said it so loudly in front of her super helpful employees as if to correct them for trying to help. She could have told us that they could help us at the next window politely to keep her traffic flowing. It’s not out fault Apple Pay wasn’t working. I paid with another card so she would know I can afford her business and yes, full price. When we moved up to the next window they had my friends order ready but they didn’t even remember I had ordered a caramel iced coffee half sweet. They addressed us in Spanish too without bothering to begin in English. Which is ok I guess I’m bilingual. I just feel a bit like this manager what being classist. So they asked us to move up again to wait some more. I addressed the woman at the window asking if the random lady that scolded us was her manager and why she was so rude to us. Was she having a bad day? What makes her think she can talk to people that way, especially patrons? I guess she just wants to turn numbers quickly, without regard to the broke 2030 something year old girls sweating in a beat up car. There was a manager behind the window employee but we weren’t offered to speak with him. The person at the window and looked uncomfortable and offered to reassurance. Once again the nameless manager came by, probably to rush us. I started politely letting her know she didn’t have to talk to us in that manner. I realize she’s behind maybe, very slightly, because of us. I asked if she was a manager and I think she said she was, regionally. She gave us her name. My friend explained that she scared us. How do we know she’s not a random manager coming out of her car to chew us out? She kind of realized at this point and her tone softened but at that point I was upset. She never offered more than an apology. Didn’t even ask us if we were ok. Didn’t ask if there was something she could do to make it right. And she was still eyeing the line and waving us forward. Then she left and when we pulled up and got our order we had to wait longer for my coffee. Are you freaking kidding me. And she was mad at me for holding their line up. I just think that she talked to me as if I had to answer to her and if she talks like that to her employees I feel really disappointed and angry. People should be respected no matter what your position is.