Complaint: cold food regulary

on 25 January 2021 about McDonalds in category Fast Food / Delivery / Takeaway

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Since this lockdown the food from McDonalds has been appalling,either the chips are cold or the drink or the meal,we regulary go for takeout food or snack here but even going other Mc Donalds we have found it to be the same,because we cannot go in to complain or take the food back because the queues are so long i think McDonalds know this and MUST know the food they are sending out is cold,because the food is cold i have suffered really bad with heartburn as all you can taste in the food is cold fat the food has been cooked in.Yes we know this is really busy at this moment in time being as there is not much choice to go elsewhere but there is no need to let standards slip to sell more food,where is customer care especially when children are eating what i think is going to be a hot meal,i use the burgers,breakfasts,chicken nuggets,chicken mcsandwich,mcflurrys and wraps,well really a lot come to writing it all down.I think its terrible,spending hard earned money and being sold cold food that should be hot,we dont have the time to drive back and keep returning food,its terrible we also ordered a delivery and was missing hash browns,when we rang they said we would get a voucher,never received it,disgusting i dont think we shall be going again whilst in lockdown if so it will be just for drinks and check it at window,i hate to complain but this has happened i would say at all the McDonalds in stoke on trent,as we use them all, Mrs Murphy.

0 0 votes
Justified complaint?

Suggested solution:

Make sure the food is hot when given,that is not a lot to ask for,throw it if not.

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