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Mastercard complaint: wrong deduction from debit card

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Filed 2 Jul 2020 by BismarkSark

I tried using Ecobank Ghana MasterCard to withdraw money from an ATM in Kumasi Ghana on 27 January 2020.
The cash did not dispense from the ATM machine but my account was debited.
I lodged a complaint with Ecobank Ghana Limited till date the refund has not been done. I was told the delay is coming from MasterCard.

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