Mastercard complaint: Refund not credited to my account

Name: Refund not credited to my account
Item: Mastercard
Rating: 1
Author: Jeena

Open 23 Jun 2020 376 views Payment Providers

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Filed 23 Jun 2020 by Jeena

I booked one air line tickets from air India Express on 8th of March 2020,then I cancelled this tickets on 18th of April, they are saying they credited to my account, they gave me one reference number also. I checked with bank with same reference number, bank says it’s not credited to my account, so where is this money gone?

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Case details

Status: Open
Company: Mastercard
Filed: 23 Jun 2020
Rating: 1/5
Desired resolution: Authorisation code is 70002051422
Problem: Airline ticket refund not credited to account
About: airline ticket refund

Progress

Filed
Company notified
Company replied
Resolved

23 Jun 2020 Complaint filed and published
23 Jun 2020 Message from Bizzy: we notified Mastercard about this complaint.

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